Frequently Asked Questions
- How do you compete?
- We are part of Independent Stationers (IS.Group) a nationwide buying group who is a member of Worldwide BPGI with over $14.5 billion in sales. This buying power allows us direct access to hundreds of manufacturers directly which means everyday competitive pricing to you.
- Are your prices competitive?
- Yes! We have a team of experts that monitor the national chain store's pricing. Keep in mind no one company is the “cheapest” on every item regardless of who they are. We are your overall best value partner.
- What is my minimum order?
- We have no minimum dollar order amount.
- What do you charge for delivery?
- Nothing. Delivery is FREE (special orders may be excluded).
- How do I place my order?
- We accept orders via phone, download an easy fax form and fax to 412-829-1201, email to service@ddoffice.com or online click Shop Now! Whichever is most convenient for you!
- How can I pay for my order?
-
Simple. Options are:
- Open Account – an invoice will be provided upon delivery. Payment is expected within 30 days.
- Credit Card – We accept MasterCard, Visa, American Express and Discover
- C.O.D. – Check or Cash at the time the delivery is made.
- When can I anticipate delivery of my order?
- Regular supply orders are typically delivered in 1-3 business days. Depending on the items and location of delivery. We do make every effort to get your order the next day but reality sets in, back orders do occur, and it is simply impossible at times. Custom products, special orders and furniture may require additional days and will be advised accordingly when the order is placed.
- What is your return policy?
- We gladly accept returns within 30 days of the invoice date. Item must be in original box with no other markings and in sellable condition. Contact customer service if you have an item to return.
- Do you have online ordering?
- Yes. With a login to your account you can view current pricing, place orders, view previous orders and more. If you have a large office and/or a need for multiple users to have access but want to control the spending and who place orders, please ask about our online approval capabilities.
- Do you have a printed catalog available?
- Yes. Since we offer such a large selection of products we have several options depending on your need. Catalogs available are: Everything for the Workplace. Here you will find the large majority of our products. Specific need catalogs:Furniture, Janitorial, Breakroom and Safety, and Stuff for your School.
- What do I do if I already have an account and want to order online?
- Send an email to service@ddoffice.com “Online Access Request” as the subject. In the email please be sure to include your company name, your first and last name, phone number with extension, preferred username, preferred password. You will receive a confirmation e-mail notifying you your online access has been activated within 2 business days.
- I’m ready to partner with D&D Office Plus but I’m new, what do I do?
- Send an email to service@ddoffice.com with “New Account Request” in the subject. Please include your name, company name, address and phone number with extension. If you plan on utilizing our payment terms also complete our credit application.